Our friendly customer service representatives are available Monday to Friday, 9am to 6pm ADST.
The EarthCo brand is representative of products that are of high quality, functional, stylish and affordable, and are made from materials that are non-toxic and environmentally sustainable. Products that don’t cost the Earth!
EarthCo is committed to providing you with the highest levels of customer service. We recognise that your privacy is very important to you and we respect the confidentiality of information and the privacy of individuals. Your personal information will be treated strictly in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and the "private sector amendments" contained in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth). Further information on privacy in Australia may be obtained by visiting the website of the Office of the Federal Privacy Commissioner at http://www.privacy.gov.au.
By purchasing goods or services from EarthCo via the EarthCo website, communicating with EarthCo through email, by telephone, in writing, or by using any of our other services, you agree to the use and disclosure of your personal information in the manner described in this policy.
The type of personal information that EarthCo may collect from individuals will depend upon the particular transaction and the dealing. Normally the personal information collected by EarthCo may include an individual’s:
Personal information will, generally, only be used for the primary purposes of:
EarthCo takes reasonable steps to ensure the individual is aware of:
EarthCo discloses personal information:
EarthCo does not disclose your personal information for any secondary purposes unless your consent has been given or as required by law.
EarthCo will not sell or license any personal information that it collects from an individual.
There may be other situations where we may collect and use personal information, which are outside a person’s reasonable expectation. When this occurs, EarthCo is committed to providing the individual with an explanation for the possible use of the personal information.
EarthCo takes steps to ensure information is accurate and up-to-date by updating its records whenever changes to information come to its attention. EarthCo disregards information which seems likely to be inaccurate or out of date by reason of the time which has elapsed since it was collected or by reason of any other information in its possession.
If an individual has submitted personal information to EarthCo electronically or otherwise, and would like it corrected, then a written request should be sent by email to the Privacy Officer at EarthCo_Service@earthco.com.au or to the address below.
EarthCo will use reasonable endeavours to comply with an individual’s request to correct their personal information.
If EarthCo disagrees with any request to correct an individual’s personal information, and the individual request that EarthCo includes in the record of their personal information a statement that they have a contrary view, EarthCo will use reasonable steps to do so.
As with most websites, when you visit the EarthCo website or use an application on the EarthCo website, EarthCo may record anonymous information such as IP address, time, date, referring URL, pages accessed and documents downloaded, type of browser and operating system.
EarthCo also uses “cookies”. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal information. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the EarthCo website, but it may be limited in the use of some of the features.
EarthCo will take reasonable steps to ensure that personal information is securely stored.
EarthCo protects personal information from misuse or loss by restricting access to the information in electronic format and by appropriate physical and communications security.
Any data destroyed is disposed of in a manner that protects the privacy of information in an appropriate manner.
EarthCo takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.
EarthCo acknowledges that individuals have a general right of access to information concerning them.
If an individual wishes to view their personal information held by EarthCo, then that person needs to send a written request by email to the Privacy Officer at EarthCo_Service@earthco.com.au or to the address as detailed below. EarthCo will handle such requests in accordance with the Privacy Act.
EarthCo allows individuals the option not to identify themselves when dealing with us, where practicable.
Any personal information provided to EarthCo may be transferred to, stored by or disclosed to an overseas recipient. For example, EarthCo may use a server hosted overseas to store data, which may include your personal information.
Your personal information may also be processed by employees or by other third parties operating outside of Australia, who work for EarthCo.
EarthCo will take reasonable steps, in the circumstances, before your personal information is disclosed to an overseas recipient, to ensure that the overseas recipient does not breach privacy laws in relation to your personal information.
Updated 10 March 2015
© 2017 Asset Trading Group Pty Ltd (ACN 132 380 799) trading as EarthCo.com.au. All Rights Reserved.
All prices are in Australian Dollars (AUD)